Product Cancellation Policy

Desire Enterprises

At Desire Enterprises, we value our customers and aim to provide a smooth, transparent and convenient shopping experience. Please read the following cancellation policy carefully before placing an order.

1. Cancellation Before Shipment

• Customers/dealers can cancel an order before the product/material is shipped or dispatched from our warehouse.
• Cancellation requests should be communicated to our customer support team before the order is shipped.
• Once the cancellation request is accepted and the order has not been shipped, 100% of the amount paid will be refunded.
• The refund will be initiated within 48 hours of confirmation of the cancellation.
• After the refund is initiated, the amount may take an additional 24–48 hours to reflect in the customer's original payment method/bank account, depending on the bank or payment service provider.

2. Cancellation After Shipment

• Orders cannot be cancelled once the product/material has been shipped or dispatched.
• Once an order has been shipped, the customer/dealer may be eligible for return, replacement or repair only as per our applicable Return, Replacement, Repair & Refund Policy and the warranty terms of the respective product/company.

3. Custom-Made or Special Orders

• Orders for customized, specially configured, made-to-order or personalized products may not be cancelled once the order has been confirmed and processing has started.
• Any such cancellation request will be considered on a case-by-case basis, subject to the status of the order and applicable terms.

4. Digital Products, Software & Licenses

• No cancellation, return or refund will be provided for Software and License Products once they have been delivered.
• Digital products, software licenses, activation keys, product keys and other license products are delivered through Email and/or WhatsApp.
• Customers are responsible for providing a correct and active Email ID and WhatsApp number.
• Once the digital product/license/product key has been successfully delivered, the order will be considered delivered and no cancellation, return or refund will be accepted.

5. Refund Timeline

• For an approved cancellation made before shipment, 100% of the amount paid will be refunded.
• The refund will be initiated within 48 hours after confirmation of the cancellation.
• The amount may take an additional 24–48 hours to reflect in the customer's original payment method or bank account, depending on the payment service provider/bank.

6. Important Note

Cancellation is subject to the status of the order. Customers/dealers are advised to contact us as soon as possible if they wish to cancel an order.

Once the product has been shipped, cancellation will not be permitted and any subsequent return, replacement, repair or refund will be governed by our applicable Return, Replacement, Repair & Refund Policy and the manufacturer's/company's warranty terms.

Contact Us

For cancellation-related queries or assistance, please contact us:

Desire Enterprises
Email: desirehbd@gmail.com